Frequently Asked Questions
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We offer a variety of shipping options for you to choose from. Below you can review them.
Free Shipping - 3 to 5 day processing for orders over $125. These orders are typically processed and shipped 3-5 days after ordering.
Priority Mail and UPS Ground orders are processed and shipped in 1-2 business days and typically delivered within 1-2 business days.
Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout. All orders with free shipping are shipped via USPS.
Q: HOW DO I TRACK MY ORDER?
A: Depending on the shipping option you chose at checkout, your order will be processed within 24-72 hours. After your order is processed, you will receive an email confirming that your order has been shipped. This email will also contain your tracking number. Please allow 24-48 business hours for your shipment details to update with USPS.
Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: Please use the search bar to type in a description or keyword matching the item. If nothing is shown, it's likely that the item is sold out.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All swimwear, bodysuits and clearance items are final sale. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at firstname.lastname@example.org.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at email@example.com.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please click here for steps on how to easily process your return or exchange.
* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at firstname.lastname@example.org and we will be happy to assist you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.
AFTERPAY PAYMENT TERMS | TABBY’S CLOSETS LLC
We are happy to provide alternative payment options for your convenience. One of our favorite payment options is Afterpay which is available for all orders of $35 or more. If interested in using Afterpay, just select it at checkout then follow the screen prompts.
Afterpay allows you to split your purchase amount into 4 equal, interest-free payments. For example, if your total was $100, you would pay $25 today and then $25 every two weeks until your $100 purchase is paid off. Your order from Tabby’s Closets will be processed and shipped as normal and in the normal frame of time.
By choosing to use Afterpay you are agreeing to payments terms between you, the customer, and the payment system, Afterpay. Below you can find more information about how Afterpay works. This information is directly from Afterpay.
• The Installment Feature allows you to pay for your purchase via a down payment and 3 subsequent installments or via four installments as set out on your Payment Schedule.
• You must be over 18 years old and of the legal age of majority in your state of residence and be the authorized holder of an eligible US-issued debit or credit card to apply (see Section 9.1 for eligibility criteria).
• All orders are subject to approval – for example, if you have any overdue payments, the Installment Feature will not be available to you.
• You can make repayments any time BEFORE the due date. Otherwise, payments will be attempted on the scheduled dates from your card pursuant to the payment authorization. If a payment is not successfully processed on or before the due date and remains outstanding for the applicable grace period, a late fee in the amount listed on your Payment Schedule may be applied (these fees are capped at 25% of the original order value).
• The delivery/quality of goods and all refunds is the responsibility of the retailer where you make the purchase regardless of any subsequent assignment of this agreement.
• You are agreeing to resolve all disputes through BINDING ARBITRATION and WAIVING YOUR RIGHT TO BRING A CLASS ACTION (see Section 12.4 on the Afterpay Purchase Payment Agreement page)
Please take time to read the full Afterpay Payment Agreement to ensure that you are familiar with what you are agreeing to when choosing Afterpay at checkout.
We love that you are considering purchasing from us and hope that your find Afterpay to be helpful in completing your purchase.